Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Solution Guarantee

  • Each ticket that you post to our client help and support team will be answered within less than 1 hour. The basic questions are going to be solved asap. Nevertheless, if the service inquiry you have sent calls for aid from a capable technician, we will send the ticket to him and will let you know about the hold–off.

  • Top quality support service

  • Top–quality Technical Assistance Service

  • Our technical assist Department is going to be on shift for you round the clock to to respond to all support inquiry tickets that you send. We offer tech support for the software applications that are pre–installed on your hosting server. These include our custom made Web Control Panel, the selected Operating System plus the server admin panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and frequently updated collection of articles is built into our in–house built Web Control Panel. It includes quick tips on how to conduct all of the main web site control tasks. The Help zone provides exhaustive how to article tutorials and step–by–step video lessons. You can access the Help zone by clicking on the Help or Video buttons in the upper right part of each Control Panel section.