Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Web Control Panel you will find an in–depth Help section offering lots of instructional articles and frequently asked questions. They are contributed by our support team of well–trained techs. Just fill in your question and our smart system will provide you with the best possible answer.

  • Top quality support service

  • Video Tutorials

  • For those of you who’d like to learn how to troubleshoot a frequently experienced problem by watching a tutorial video, we’ve added a collection of video tutorials to our Web Control Panel. All the video clips are brief and simple to grasp. They offer you visual demonstrations of various web site administration activities.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 customer care service and include a 1–hour support ticket response time guarantee. Our knowledgeable techs will be at your disposal 24x7 and will sort out any problem that you may stumble upon within less than sixty minutes after the client support ticket submission. In most cases, a reply will be given to you in less than 20 minutes.