Tech Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Guarantee

  • Every support request you submit to us will be replied to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail calls for further assistance from a server administrator, we will without delay forward it and leave a comment to let you know that your case is being examined. If you take advantage of the Managed Servers package, all of the tasks included there will be executed at a time of your choosing.

  • Top quality support service
  • A Premium Client Support Service

  • We will be at your disposal 24–7 to answer any queries that you may have regarding our Web Control Panel or any of the apps that we have preinstalled on your behalf on the server. If you also need assistance with server admin tasks, you can take a look at our Managed Servers package, which includes data backup hard disk drive storage space, Operating System updates every week, server monitoring and rebooting procedures, plus troubleshooting and installation services.

  • Intuitive help center
  • An Intuitive Help Area

  • Every dedicated server comes with our free–of–charge Web Control Panel, which features a comprehensive knowledgebase and a selection of educational video tutorials. Whenever you need help working with the Web Control Panel, just click the Help or Videos buttons situated in the upper right corner.