The customer support that you'll receive from your cloud hosting company is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you have a technical issue with an active account. Timely and clear information about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from an actual website hosting provider not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it cannot access them directly, it's very likely that you will wait for a few days to receive an answer to any question, so your web sites may remain offline for ages. However, a provider that provides numerous options for communication and has a technical support crew available at any time can assist you right away and help you decrease or entirely avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for all our cloud hosting. Even if you are not our client yet and you have questions, we can help you right away and provide the needed information, to give you the choice to make the very best decision when you acquire your new web hosting account. We're available twenty-four seven, including weekends and holidays, and we provide you with numerous means of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we now have multiple phone numbers globally, so you're able to call the one which is closer to you. The max response time for your emails and your tickets is one hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to get assistance for any task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we supply include 24/7 customer and technical support, so no matter what issue you experience, you can contact us and we will assist you right away. The guaranteed response time for every e-mail message or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; usually the response time rarely is more than 20 minutes. In addition, we provide phone support with multiple local numbers globally and a live chat, which means that you are able to contact us and find additional details about our solutions even if you don't have an account yet. We can help you with nearly any question or a problem you have - payment methods, plan features, email setup, web hosting account settings, and many others. If you employ our services, you will not ever experience a scenario where you should wait for a couple of days to get an issue resolved like you may need to do with a lot of other suppliers.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server through our company, you can get in touch with us 24/7 for every server-related issue or forvarious difficulties and questions associated with the pre-installed software your server is equipped with. If you haven't obtained a VPS server plan yet, you're able to find out much more about our services by giving us a telephone call or by employing our live chat service. For more tech problems, you can send an e-mail message or open a ticket through your billing Control Panel and you will get assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The typical response time usually does not extend past 30 mins. In case you need assistance with third-party software, you're able to take advantage of the Managed Services upgrade which you can add to every single VPS plan and our admins will help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour max reply time warranty, you will enjoy extremely fast support when you acquire a dedicated server through our company. Our customer and tech support teams are online 24/7/365, therefore if you open a ticket through your billing account or you send an email regarding any problem with your server or the pre-installed software on it at any time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question requires a longer period of time to be resolved or if it should be forwarded to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to phone us or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.