If you have a website, a problem might always surface and it doesn’t automatically need to be associated with the hosting service itself. For instance, something can go wrong when you update a software app or some vital data might be modified or erased by chance. No matter what the essence of the problem is, you’ll have to contact the customer service staff and ask them to restore a backup or to help you deal with the problem that you’re struggling with. How timely they will do that will predetermine the time that your websites will be offline. For particular websites such as community sites or shopping portals, a repetitive unavailability often means lost clients and cash. That’s why, it’s extremely important for you to use the services of a web hosting company that provides not only a good help desk service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
In case you’re using one of our cloud hosting and you’ve got a query or stumble upon some difficulty, you can get in touch with us 24-7-365 by submitting a customer support ticket or by writing an e-mail and we promise that you’ll receive an answer in less than 1 hour. If the issue can be sorted out, we will do it before we reply to you, while if there is something that you have to do on your end, we will provide you with all the necessary information – what settings to check, what workable solutions to try out, and so on. Normally, you’ll receive an answer within thirty minutes max, which goes to say that waiting around for hours or even for more than one day to get help is something impossible. Our 1-hour response time guarantee is valid for any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
As we are aware of precisely how important it is to receive quick assistance, we promise that you’ll never need to wait for more than sixty minutes to obtain a reply to any ticket that you open from your semi-dedicated server CP. In reality, you’ll seldom have to wait for more than 20-30 minutes and this applies to any query irrespective of its nature – technical, general or billing. What is more, our customer and technical support team will be at your disposal 365 days a year, which goes to say that even if you submit a ticket during legal holidays, you will always obtain a blazing-fast reply, which will include the answer to a query, the solution to a problem or the info necessary to solve an issue yourself – if there is something that you need to do on your end. With us, you will never have to waste a whole day waiting for a response like you would with other web hosting providers.