A live chat is a real-time method of communication between a web hosting company's support crew and its clients. It is a very efficient way to get some information about the hosting services or have some issue resolved as you're talking with a live agent. The advantages of using a live chat service instead of calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange info like usernames or domain names, the quicker response time since the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do another thing while the representative examines the issue in question. What's more, you'll be able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone charges that you'll need to pay if you are calling to another country.
Live Chat Support in Cloud Hosting
We provide a live chat support service for all of the cloud hosting that we offer and we can assist you with almost everything in real time. In case you don't have an account with us yet, we will be able to give you more info about the plans to help you to pick the most appropriate package. If you are a current customer, we will be able to help you with any billing or general matter and also with plenty of common technical issues, for example an e-mail address setup in a desktop e-mail client. If you are unable to call us for whatever reason or you're in a country where we do not have a local phone number, our live chat is the best way to contact us. Certainly, some issues require extra time to examine and test, therefore you will need to open a support ticket to our technicians, however, we're able to save your time and assist you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we offer with all of our semi-dedicated servers, you are able to get the replies for any questions you have or have numerous troubles dealt with very quickly. Our chat service is accessible each and every day, therefore you're able to speak to a representative even on holidays and weekends. In case you're unsure which package is better for your web sites or if our innovative cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. If you are an existing customer, you can find more information about account settings, billing issues along with various common tech issues you may encounter, for instance in case you are unable to install an email account in a client on your PC. The live chat can save you a considerable amount of time regardless where you are or when you contact us.