A ticketing system is the most popular channel of communication that web hosting providers offer to their clients. It is most often part of the billing account and is the easiest way to deal with a problem that requires some time to examine or that needs to be escalated to an admin. Thus, all responses contributed by either side will be stored in the very same place in case somebody else needs to work on the problem in question and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you’ll need to sign in and out of at least two accounts to do a specific procedure or to reach the hosting company’s tech support staff. In case you’d like to manage a handful of domains and each one is hosted in its very own account, you will have to use even more accounts simultaneously. Also, it might take a significant length of time for the provider to respond to your tickets.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from our company, you won’t ever have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any trouble ticket while you are browsing through your website files or configuring different settings. The ticketing system is being closely monitored 24/7/365 by our customer care team and the ticket response time is maximum 1 hour, but it rarely takes more than 20 minutes to obtain assistance. In stark contrast to other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and request information regarding any technical or billing issue. Additionally, you can read a variety of informative articles, which will help you solve the most common predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server account with us and you want to touch base with our help desk team representatives, you’ll be able to open a ticket directly from your Hepsia Control Panel instead of going through a completely different client support platform like you will have to do with the vast majority of web hosting providers on the marketplace. Our integrated trouble ticket system will allow you to send a new ticket without any efforts and to browse through older tickets using a clever search filter. Additionally, you’ll be able to browse the relevant knowledge base articles that our system will present to you based on the category that you choose for your new ticket. You can do all of these procedures without signing out of your Hepsia Control Panel at any moment, which implies that if you bump into any predicament or have an enquiry, you can get in touch with our technicians and solve the specific issue within the hour using one platform.